Support

Molecule, by Rogue Rock Labs

Something not working, or a question we don't answer below? Write to support@roguerocklabs.com and tell us your device, your iOS version and what happened. Every message is read by the people who make the game.

You can also write from inside the game: Settings → FEEDBACK. Your note arrives with your build number, which helps us find the cause.

I bought something and it's gone

Purchases belong to your Apple ID, not to the phone. Open Settings → OTHER → RESTORE PURCHASE in the game, signed in with the Apple ID you bought with, and everything comes back. Remove Ads comes back the same way.

Online play

ONLINE on the title screen plays live matches against other players. It signs you in with Game Center — if it can't, open the iPhone's Settings → Game Center and sign in there, then try again. Online play and the cloud copy of your progress need CLOUD & ONLINE turned on in the game's settings.

My progress

With CLOUD & ONLINE on, your progress is kept under your Game Center account, so a new phone signed in to the same account picks up where you left off. With it off, the progress lives on this phone only.

Ads

Molecule is free. An ad plays only when you ask for one — to CONTINUE a run — and never on its own. Remove Ads turns them off for good.

Deleting your data

Settings → DELETE MY DATA deletes your progress from the phone and everything our servers keep under your Game Center account. You have 7 days to change your mind (CANCEL DELETION in the same place); after that it is gone for good, on our servers too. Purchases stay with your Apple ID. You can also ask by e-mail at support@roguerocklabs.com. What we collect and why: the privacy policy.

Age

Molecule is rated 13+. In Canada, it's for players 14 and up.

For parents: the age check in Canada

On the Canadian App Store, Molecule checks the player's age each time it starts, before anything leaves the phone. It asks Apple first. If Apple can't tell, the game asks for a month and year of birth, once, and keeps only the result on the phone, never the month and year. A month and a year don't give the day, so a player counts as under 14 until the first day of the month after their 14th birthday. Under 14, the game doesn't open.

Think it got your child's age wrong? Write to support@roguerocklabs.com and we'll help. We never see the answer, and we never ask for proof of age. It's put right on the phone, in one of two ways:

• Apple's setting. Open Settings → Family → your child's name → Apple Account & Password → Age Range for Apps. Set Share with Apps to Always, or choose Molecule in the list and tap Share Age Range Again. When Apple says a player is under 14, that always outweighs the game's own answer.
• Delete and reinstall. Deleting Molecule and installing it again clears the answer to the game's own question, so it asks again. That's how to undo a slip on the month or the year: Apple saying 14 or over never outweighs the game's own under-14 answer. Progress kept only on the phone goes with the game.

Contact

Rogue Rock Labs LLC — Houston, Texas, USA
support@roguerocklabs.com